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We want every customer to have a pleasant and comfortable on line shopping experience with us.  Here are some frequently asked questions regarding our policies.

How long does it take to ship?
What are your shipping rates?
Do you offer express shipping?
Do you ship international or to Alaska, Hawaii, APO/FPO Shipping?
Availability & Back Orders?
What about defective merchandise?
What is your return and exchange policy?
What if my pet causes damage?

 

How long does it take to ship?

We process orders Monday through Friday, excluding Holidays. Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS. Multiple item orders may ship in separate packages.

Items are shipped direct from the designers' factories.  Please allow approximately 6-12 working days for delivery. Special Order items take longer and delivery times are quoted in the product description.

Volume or oversized orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.

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What are your shipping rates?

Order total Amount
$0.00 - $19.99 $6.50
$20.00 - $39.99 $8.50
$40.00 - $69.99 $10.50
$70.00 - $99.99 $14.50
$100.00 - $124.99 $16.50
$125.00 - $149.99 $19.50
$150.00 - $174.99 $22.50
$175.00 - $374.99 $24.50
$375.00 - $499.99 $45.50
$500.00 - $999.00 $55.50

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Do you offer express shipping?
Due to the nature of our factory direct business we are unable to offer express shipping.

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Do you ship international or to Alaska, Hawaii, APO/FPO Shipping?
We're sorry, but we are unable to ship outside the continental U.S.

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Availability & Back Orders?
All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.

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What about defective merchandise?

Your satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship.

Freight damages or product defects must be reported within 5 days of receipt of your order.

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What is your return and exchange policy?
We understand that there are occasions where a return or exchange may be necessary. Please measure and choose wisely when ordering to avoid the extra return charges. Custom orders are not returnable.

We can only accept returns and exchanges of unused items. Returns and exchanges are accepted within 2 weeks of receipt and require a return authorization number.

Only items in new and unused condition will be refunded (less shipping and a 15% re-stocking fee). Damaged or used items will be charged additional fees. Exchanges are not subject to a re-stocking fee.

Please contact us before returning an item for shipping instructions and a Return Authorization Number. We cannot insure a refund without this.

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What if my pet causes damage?
We're sorry, but we cannot be responsible for items that have been ruined by destructive dogs or puppies. Our products are very durable, but are not indestructible. Please choose carefully depending on the age and behavior of your pet.

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22215 SW 102nd Place, Tualatin, OR 97062
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