Returns & Shipping - Dog Beds & More, Unique Dog Beds
We process orders Monday through Friday, excluding Holidays. Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS. Multiple item orders may ship in separate packages.
Items are shipped direct from the designers' factories. Please allow approximately 6-12 working days for delivery. Special Order items take longer and delivery times are quoted in the product description.
Volume or oversized orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Please note shipping rates were increased this year by UPS, Fed-Ex and others.
Current Shipping Rates
International, Alaska, Hawaii, APO/FPO Shipping
We ship within the continental U.S. according to the above shipping charges. Please contact us for feasibility and costs for Canada, International, Alaska, Hawaii, APO/FPO charges. Also, please be aware that duties may be imposed after shipping and additional charges will apply.
Availability & Back Orders
All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.
Your satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship.
Freight damages or product defects must be reported within 5 days of receipt of your order.
Return & Exchange Policy
We understand that there are occasions where a return or exchange may be necessary. Please measure and choose wisely when ordering to avoid the extra return charges. Custom orders are not returnable.
Damage by Your Pet
We're sorry, but we cannot be responsible for items that have been ruined by destructive dogs or puppies. Our products are very durable, but are not indestructible. Please choose carefully depending on the age and behavior of your pet.