Shipping

We process orders Monday through Friday, excluding Holidays. Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS. Multiple item orders may ship in separate packages.

Items are shipped direct from the designers' factories.  Please allow approximately 6-12 working days for delivery. Special Order items take longer and delivery times are quoted in the product description.

Volume or oversized orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.

Please note shipping rates were increased this year by UPS, Fed-Ex and others.

Current Shipping Rates

Express Shipping

Due to the nature of our factory direct business we are often unable to offer express shipping.  Please contact us if you need express shipping and we will check feasiblity and costs for you.

International, Alaska, Hawaii, APO/FPO Shipping

We ship within the continental U.S. according to the above shipping charges.  Please contact us for feasibility and costs for Canada, International, Alaska, Hawaii, APO/FPO charges.  Also, please be aware that duties may be imposed after shipping and additional charges will apply.

Availability & Back Orders

All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.

Defective Merchandise

Your satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship.

Freight damages or product defects must be reported within 5 days of receipt of your order.

Return & Exchange Policy

We understand that there are occasions where a return or exchange may be necessary. Please measure and choose wisely when ordering to avoid the extra return charges. Custom orders are not returnable.

We can only accept returns and exchanges of unused items. Returns and exchanges are accepted within 2 weeks of receipt and require a return authorization number.

Only items in new and unused conditon will be refunded (less shipping and a 15% re-stocking fee). Damaged or used items will be charged additional fees up to 50%. Exchanges are not subject to a re-stocking fee.

Please contact us before returning an item for shipping instructions and a Return Authorization Number. We cannot insure a refund without this.

Damage by Your Pet

We're sorry, but we cannot be responsible for items that have been ruined by destructive dogs or puppies. Our products are very durable, but are not indestructible. Please choose carefully depending on the age and behavior of your pet.